Dell 2350 Wireless Broadband Router - Manual (Página 81)

What will Dell do?
During the first year of all limited warranties: During the first year of all limited
warranties, we will repair any Dell-branded hardware products returned to us that
prove to be defective in materials or workmanship. If we are not able to repair the
product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the shipment
or accept the risk if the product is lost or damaged in shipment. We will return the
repaired or replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in Canada. Otherwise, we will ship
the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee basis
.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited warranties :
We will replace any defective part with new or refurbished parts, if we agree that it
needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for
the replacement part as long as you return the original part to us within thirty days
after we ship the replacement part to you. If we do not receive the original part
within thirty days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we
will ship the part freight collect. We will also include a prepaid shipping container
with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). We are not responsible for lost
or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service contract. Please refer to that contract for details on how to
obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased
through us a service contract with one of our third-party service providers, please
refer to that contract (mailed to you with your invoice) for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing