Dell 2350 Wireless Broadband Router - Manual (Página 77)

replaced. When you contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the replacement part as long as
you return the original part to us within thirty days after we ship the replacement part to you.
If we do not receive the original part within thirty days, we will charge to your credit card
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for
your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). We are not responsible for lost
or corrupted data.
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to
obtain service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited
warranty for the product you bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service
you receive under this limited warranty, please let us know. We have found that the best
way to resolve issues regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most expeditious way to
resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating
to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the
relationships which result from this limited warranty (including, to the full extent permitted by
applicable law, relationships with third parties), Dell's advertising, or any related purchase
SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of
Procedure then in effect (available via the Internet at
www.arb-forum.com or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy
between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of
the parties, and may be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at P.O. Box 50191,
Minneapolis, MN 55405. This provision applies only to individual home consumers and
consumers who purchased through an employee purchase program. It does not apply to
small, medium, large, and global commercial customers or government, education, and
healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited warranty on Dell-branded