Dell 2350 Wireless Broadband Router - Manual (Página 76)

retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell service tag number or order number
available.
Individual Home Consumers:
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased through an Employee Purchase
Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value
Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of
all other limited warranties: For the first 90 days of the 90-day limited warranty
and the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for
you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the shipment
or accept the risk if the product is lost or damaged in shipment. We will return the
repaired or replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the
product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify
you and inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will
replace any defective part with new or refurbished parts, if we agree that it needs to be