Service, Technical assistance, Warranty – Welch Allyn REF 29400 User Manual

Page 44

Advertising
background image

Welch Allyn OAE Hearing Screener Directions for Use 705353 Rev E

43

Service


Caution Unauthorized repairs will void the warranty.

A Welch Allyn Service Center must perform all repairs on products under warranty. Qualified
electronics personnel or a Welch Allyn Service Center should repair products out of warranty.

Technical Assistance


If you have an equipment problem that you cannot resolve call the Welch Allyn Technical
Support center nearest you (page ii) on normal business days.

If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you. The part and serial numbers are
located on the bottom of the OAE Hearing Screener.

Before returning a product for repair, you must obtain authorization from Welch Allyn.
Service personnel will give you a Service Notification number. Please note this number on
the outside of your shipping box. Returns without a Service Notification number will not
be accepted for delivery.

Warranty


Welch Allyn warrants the OAE Hearing Screener, when new, to be free of defects in material and
workmanship and to perform in accordance with manufacturer's specifications for a
period of one year from the date of purchase from Welch Allyn or its authorized
distributors or agents. Welch Allyn will either repair or replace any components found to
be defective or at variance from manufacturer's specifications within this time at no cost
to the customer. It shall be the purchaser's responsibility to return the OAE Hearing Screener to
Welch Allyn or an authorized distributor, agent, or service representative. This warranty
does not include breakage or failure due to tampering, misuse, neglect, accidents, modification, or
shipping. This warranty is also void if the instrument is not used in accordance with
manufacturer's recommendations or if repaired by other than Welch Allyn or an authorized agent.
Purchase date determines warranty requirements. No other express warranty is given.

Remember to submit the instrument registration/warranty card for warranty validation.
Complete the information and mail the pre-addressed card to Welch Allyn.









Advertising