Chapter 15: troubleshooting, service and warranty, Error messages – Welch Allyn REF 29400 User Manual

Page 42

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Welch Allyn OAE Hearing Screener Directions for Use 705353 Rev E

41

Chapter 15: Troubleshooting, Service and Warranty

Error messages usually appear on the LCD when the system is unable to perform a desired
function. This section lists some of the more common error messages and possible solutions.


Error Messages





This message appears when the battery charge is completely depleted. The
message will flash for 10 seconds after which the unit will power off.
Connecting the AC adapter/charger unit will allow continued data collection
and will charge the unit between tests. Complete charging of the Welch Allyn
OAE Hearing Screener takes about 3 hours.





This message appears when the initialization software is not found either
because it was not installed on the Welch Allyn OAE Hearing Screener or
because it has become corrupted. Press the ON button to reset the device.
If the problem persists call Welch Allyn Technical Support at 1-800-535-6663
for further instruction.





This message appears when the software protocols are not found either
because it was not installed on the Welch Allyn OAE Hearing Screener or
because it has become corrupted. Reload the WA OAE Firmware using the
WA OAE Load program. If the problem persists call Welch Allyn Technical
Support at 1-800-535-6663 for further instruction.



This message appears when the initialization software is not found either
because it was not installed on the Welch Allyn OAE Hearing Screener or
because it has become corrupted. Press the ON button to reset the device.
If the problem persists call Welch Allyn Technical Support at 1-800-535-6663
for further instruction.

LOW BATTERY!!!

CONNECT CHARGER

NO LOADER

RELOAD SOFTWARE

MEMORY ERROR

RELOAD SOFTWARE

CHECK SUM ERROR

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