8 troubleshooting, Basic troubleshooting, Troubleshooting – Kodak ESP 3260 User Manual

Page 41

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8

Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

For more troubleshooting information, go to:

www.kodak.com/go/itg

to use our Step-by-Step Solutions and Repair tool for

help with problems such as paper jams and image quality.

www.kodak.com/go/esp3250support

for FAQs and links to other support for

your printer.

www.kodak.com/go/esp3250downloads

to download the latest software and

firmware files.

www.kodak.com/go/esp3250specs

for the recommended system requirements.

Problem

Possible Solutions

Printer does not power on

• Make sure you are using the power cord that came with your printer.

• Make sure the power cord is connected to the AC adapter and is plugged

into an outlet or power strip.

• If the USB 2.0 cable was disconnected from the printer, then reconnected, or

if power to the printer was interrupted, restart the computer.

Printer not detected

• Make sure your printer is plugged in and turned on.

• Make sure:

you have a USB 2.0 cable.

that the USB cable is connected to both your printer and your computer.

Printhead carriage jam

• Open the printer access door and clear any obstructions.

• Check that the printhead and ink cartridges are installed correctly.

(The printhead and ink cartridges are installed correctly when you hear
them click into place.)

Image quality problems

• For best results, use KODAK Paper or a paper with the COLORLOK

Technology logo on the package.

• Make sure the paper is loaded correctly. See

Loading paper, page 8

5. For more help, go to

www.kodak.com/go/itg

, select

All-in-one printer,

then

Print Quality (missing colors, blank prints, etc).

Ink cartridge problems

• Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak

brand or refilled ink cartridges.

• Remove, then install the cartridges again. Make sure the cartridges click into

place.

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