A.3 service and support – Siemens Simatic Industrial PC IPC427C User Manual

Page 146

Advertising
background image

Appendix

A.3 Service and support

SIMATIC IPC427C

146

Operating Instructions, 04/2009, A5E02414743-01

A.3

Service and support

Local information

Contain your Siemens representative (

http://www.siemens.com/automation/partner

) if you

have questions about the products described here.

Technical documentation for SIMATIC products

You can find additional documentation for SIMATIC products and systems in the Internet:

SIMATIC Guide manuals (

http://www.siemens.com/simatic-tech-doku-portal

)

Easy shopping at the mall

You can find the online catalog and order system under:

Industrial Automation and Drive Technologies (

http://mall.automation.siemens.com

)

Training center

All the training options are listed at:

SITRAIN homepage (

http://www.sitrain.com

)

Find a contact at: Tel. + 49 911 895 3200

Technical support

You can contact technical support for all Industry Automation and Drive Technologies

products by:
● Phone: +49 180 5050 222
● Fax: +49 180 5050 223
● Internet: Online support request form: (

http://www.siemens.com/automation/support-

request

)

When you contact the customer support, please have the following information for the

technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware

Online Service & Support

Information about the product, Support and Service, right through to the Technical Forum,

can be found at: Industry Automation and Drive Technologies - Homepage

(

http://www.siemens.com/automation/service&support

)

After-sales information system for SIMATIC PC / PG

Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be

found at: After-sales information system for SIMATIC PC/PG (

http://www.siemens.com/asis

)

Advertising